Don't use Fed Ex!

Why? The management team at Federal Express must be comprised entirely of idiots. Their press releases are full of just how much they're helping hurricane victims and donating to charity, etc. However, in practice, they continue to send packages to their Beaumont processing center which THEY KNOW IS NOT FUNCTIONING, to let the packages just SIT THERE. They apparently lack the forethought (even afterthought, since this has been going on for at least a week) to have those packages re-routed to another procesing facility. Now, you may be asking, "Can't they just pack up all the packages already at the Beaumont center, and ship them to, say, the Lufkin center, and then deliver them?" That's what we thought too. WRONG. FedEx says that if the packages leave that building, and they are not going directly to their recipients, then they must be returned to the senders. Huh? You heard me right. Ludicrous, isn't it? Add to that the fact that FedEx will NOT honor its money-back delivery-on-time guarantee on these shipments, and you have a LOT of dissatisfied customers, who have paid (sometimes a lot of) money to get (sometimes desperately needed) packages that FedEx has decided, instead, to store in Beaumont for the foreseeable future. Boo! Poor form, people! FedEx cares about people when it gets them a headline and a pat on the back, but they are doing exactly ~squat~ for their customers who happen to be serviced by their Beaumont processing center (maybe others too?).

MY MOM is one of those customers. I am not attacking this company randomly. My mom paid a great deal of money to get a certain package sent as quickly as possible. She needs the item contained within ASAP, as it will facilitate life without electricity thanks to hurricane Rita. Instead of re-routing her package through a functioning processing center, FedEx decided that her package wasn't vital to her survival, and they sent it to go hang out with countless others that are sitting in the Beaumont processing center, until such time as they can get the place running again. How long will that be? Nobody knows. All they know is that if you live where my mom lives, your packages are routed through Beaumont, end of story. So my mom must wait. And then, if and when she gets her package, FedEx keeps her sizable shipping fee because the delay "is not their fault." Boo! BOO!

So, don't use FedEx, just don't do it. Their ignorance and unwillingness to put a contingency plan into effect (which, by the way, their website SAYS that they DO) is unacceptable. Stand with us, and NEVER USE FEDEX AGAIN. I know I won't.